Privacy Policy

Effective date: November 1st 2013

This “Privacy Policy” is incorporated by reference in MailMisc.’s End User Service Agreement (“EUSA”) and its Terms of Use, posted at www.mailmisc.com. We have created this Privacy Policy to reflect our firm commitment to your privacy and the protection of your personal data. This Privacy Policy applies to information that we collect and maintain about you when you visit www.mailmisc.com (“Site”) and when you use our services, as well as information collected from other sources, such as information you provide at tradeshows or seminars or to our business partners.

• What types of data do we collect?
• How do we use the data we collect?
• How do we disclose the data we collect?
• Why do you receive marketing communications?
• How can you stop receiving marketing communications?
• What about public forums?
• How do we secure the data we collect?
• What about third-party websites?
• How do we use cookies and other tracking technologies?
• What about third-party ad networks?
• How can I access my information?
• What About Children Under 13?
• How do you submit a question or complaint?
• How will we notify you of Privacy Policy changes?

Although the majority of our customers are businesses, some of the Customer Registration Data submitted or maintained by us may identify or relate to an individual (“personal data“), rather than a business. We will use such data in accordance with this Privacy Policy.

We may use the information we collect and maintain, including any personal data, for the following purposes:

• If you have provided your contact information to us, we may use such information to contact you for marketing and promotional purposes by various means, including regular mail, email or telephone. To learn how to opt out of receiving marketing communications from us, please go to the section below entitled “How Can You Stop Receiving Marketing Communications?“
• To process orders, requests and payments, and to communicate with our customers about their accounts or any requests, orders or payments;
• To provide requested services to our customers, including sending or facilitating the delivery of emails on behalf of and at the request of our customers. (In such cases, our customers are responsible for the content and delivery of such communications.)
• To respond to any inquiries submitted to us and to provide technical support to customers and Site visitors.
• To tailor the content and information that we may send or display to customers or Site visitors, and to otherwise personalize experiences at the Site;
• To tailor the content and information and offers that we may send or display to customers, prospects or Site visitors on a third-party sites.
• To better understand how users access and use our Site and services, both on an aggregate and individualized basis, for the purposes of improving our Site and services and responding to customer and visitor desires and preferences; and
• To detect violations of applicable policies. For example, we may use automated filters to screen the content of e-mails sent by or on behalf of our customers in order to restrict the sending of pornography or other prohibited content. We may also track or screen certain e-mail activities, such as the importation of large e-mail lists or the receipt of returned e-mails, to detect and prevent illegal spamming activities.

We may share your personal data with third parties; but only in the ways that are described in this privacy policy. We do not sell, rent or trade personal data, whether Customer Information or Customer Recipient Data, without prior consent. We may however, disclose the information we collect or maintain, including personal data, without prior consent as described below:

• Affiliated Companies. We may disclose the information we collect about customers and potential customers to our affiliated companies. If we do, their use of your information will be in accordance with this Privacy Policy.
• Service Providers. We may disclose the information we collect from you to third-party vendors, service providers, contractors or agents who perform the following functions on our behalf: such as credit card processing to bill you for goods and services and a live chat vendor to assist us with customer service marketing analysis services to help manage our online advertising, customer relationship management services, and internal system monitoring and performance services. These third parties are required to maintain the confidentiality, security and integrity of personal data and to use such information only as directed by us.
• Business Transfers. If we are acquired by or merged with another company, if part or of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the personal data we have collected to the acquiring company or entity.
• In Response to Legal Process. We may also disclose the information we collect in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a subpoena.
• To Protect MailMisc. and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of this Policy, our Terms & Conditions, our Anti-Spam Policy, or our End User Service Agreement.
• Aggregate and De-identified Information. We may share aggregate, anonymous, or de-identified information, such as Site Data, with third parties for marketing, advertising, research or similar purposes; however, we do not disclose personal data to such third parties.

If you received one or more marketing or promotional e-mails, such as a newsletter (“commercial e-mails”) from us, it means that (a) your email address is on our list of customers, trial users, or prospective customers; or (b) you have provided us your email address so that we could contact you. If you believe you received an email from us in error, please contact us immediately at [email protected].

Our customers also use MailMisc.’s service to send commercial e-mails to users who have opted-in to receive such e-mails. According to MailMisc.’s Anti-Spam Policy, our customers are not permitted to send unsolicited marketing or promotional e-mails, and are required to obtain opt-in consent from a recipient, prior to sending a commercial e-mail to the recipient’s e-mail address. While we have a strict Anti-Spam Policy, we cannot guarantee that our customers will always honor such policy. If you believe you have received an e-mail from one of our customers in error or in violation of our Anti-Spam Policy, please contact us immediately at [email protected].

Each commercial email MailMisc. sends contains an unsubscribe link through which you may easily opt-out of receiving future commercial emails from us. If you do not wish to receive additional commercial emails from MailMisc., simply click the unsubscribe link and follow the instructions to unsubscribe your e-mail address or to change your preferences about the types of e-mail we send you.

Similarly, each commercial e-mail sent by one of our customers through MailMisc.’s service contains an unsubscribe link. Simply click on that link and follow the instructions to unsubscribe your e-mail address.

If you have unsubscribed but continue to receive e-mail from us or from one of our customers, you may report this to [email protected]. Please note that unsubscribe requests may take up to 7 – 10 days to process. If you receive any other types of marketing communication from MailMisc. and no longer wish to receive it, you may report this to [email protected].

Our Site also offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is visible to and may be read, collected, used or disclosed by any visitor to the Site. To request removal of your personal data from our blog or community forum, contact us at [email protected]. Please note that, even after removal from the Site, certain content may remain in our systems for a period of time, or may be viewable in cached and archived pages of the Site.

We may post customer testimonials on our web site, which may contain personal data like the customer’s name and business. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. To request removal of your personal data from our testimonials, contact us at [email protected].

We use commercially reasonable security measures to protect against the loss, misuse and alteration of the personal data that we collect or maintain. We also provide each customer with a unique user name and password that must be entered when logging in the customer’s account. No data security measures, however, can guarantee 100% security all of the time. While we strive to protect your data from unauthorized use or disclosure, MailMisc. does not warrant or guarantee the security of the data that you provide to us.

The security of your personal data is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

The Site contains links to third party websites. We are not responsible for the privacy practices or the content of any third party websites. Customers and visitors who link to other third party websites from the Site should check the privacy and security policy statements of such third party websites to understand the policies and practices of such third party websites as we are not responsible for those policies and practices. Customers and visitors who access a linked site may be disclosing their private information to the owner of such third party websites. It is your responsibility to keep such information private and confidential.

Disabling Cookies: Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Site visitors who disable their web browsers’ ability to accept cookies will be able to browse the Site; however, you must enable cookies in order to use our services.

Flash LSOs: We may use local shared objects, such as HTML5 or Flash also known as Flash cookies, to store your Site preferences, to personalize your visit, or to display content based upon what you view on our Site. Third Parties with whom we partner to provide certain features on our Site or to display advertising based upon your Web browsing activity, may use Flash cookies to collect and store information. We do not have access to or control over these third party cookies nor does this Privacy Policy cover such third parties’ use of data. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot typically control, delete, or disable the acceptance of Flash cookies through your web browser. For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel.” Various browsers may offer their own management tools for removing HTML5 LSOs.

Third Party Analytics and Tracking. We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. We also may use other analytic means to evaluate our Services. We use these tools to help us improve our Services, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. We do not share your personal information with these third parties. We have no access or control over these types of analytics and tracking. Our privacy policy does not cover these analytics and tracking.

As is true of most web sites, we also gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. Some of this information may be appended to other information we may have collected about you.

We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Customers may access and amend the contact information and other account information we have collected from them by logging in to their accounts and changing their account information. In addition, individuals may request access to and modification or deletion of any personal data we have collected about them by e-mailing [email protected]. We will respond to your access request within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected]. We will retain and use your information as necessary to comply with our legal obligations, support our business operations, resolve disputes, and enforce our agreements.

Referrals. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. MailMisc. does store this referral email address for the sole purpose of sending this one-time email, and we may use a third party to track the success of our referral program. Your friend may contact us at [email protected] to request that we remove this information from our database.

Import Contacts. MailMisc. offers a variety of means to import contacts. One-at-a-time import provides the user with the ability to add a single contact and to fill out that contact’s information, one field at a time. A user also is able to upload a single contact in the form of a .vcf ( VCard) file, which can be retrieved from an email client, such as Microsoft Outlook. Bulk contact upload can be done in two different ways. If a user is simply adding email addresses, they can copy and paste them from a program, such as Notepad. Alternatively, if a user wants to upload many contacts with various amounts of subscriber data, MailMisc. supports the upload of both .xls and .csv files.

Single Sign-On. With certain social media sites, You can choose to log in to our site using single sign-on. These services will authenticate your identity and provide you the option to share certain personal data with us such as your name and email address to pre-populate our sign up form. These services may give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Social Media Widgets. Our Web site includes social media features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

MailMisc. complies with the U.S. – E.U. Safe Harbor framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. MailMisc. adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view MailMisc.’s certification, please visit http://www.export.gov/safeharbor/.

The majority of our customers are businesses; however, some the information we collect about customers and potential customers may identify or relate to an individual, rather than a business. We will use such data in accordance with this Privacy Policy. For example, we may send marketing communications to our customers and potential customers, and we may also allow our affiliated companies to send marketing communications to our customers and potential customers; you may opt out of receiving marketing communications from us and from our affiliated companies by emailing us at [email protected].

We may also receive personal data about individual Customer Message Recipients (defined above), from or on behalf of MailMisc.’s customers. We process personal data about Customer Message Recipients only on behalf of and under the direction of our customers, and the collection, use and disclosure of such data is subject to the customer’s privacy policy, not this one.

For complaints, please see the section below entitled “How Do You Submit a Question or Complaint?”

Our Site and services are not intended to be used by children under 13 years old. If we discover that a child under 13 has provided us with personal data, we will remove it from our systems immediately.

If you have any questions or complaints about your account, this Privacy Policy, or how we use the data we collect and maintain in the course of providing our services, please contact us at [email protected].

We may update this privacy policy to reflect changes to our information practices. If we make any material changes that affect the information we have previously collected about you, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. Your continued use of our Site and/or services constitutes consideration and your acceptance to any such changes. We encourage you to periodically review this page for the latest information on our privacy practices.

[email protected]
Jumeira Lakes Towers, P.O.Box 340505
Dubai, United Arab Emirates